We have just returned from our 8 day stay at Sans Souci and we had a great experience. Our travel in from the states was uneventful, although found that airlines today make it really stressful, all for good reasons I suppose but not consistent with carry-on rules and security. All that aside, we had a really nice room on the top floor of A block with a great ocean view, the rooms are a bit worn but clean none the less. Service overall was top notch especially from the behind the scenes staff, always singing and smiling. The best experience for me was Charlie's Spa, I had 5 treatments in a span of 7 days and the best was the Aromatherpy Massage and Sole Foot Massage from Kenneth, I was asleep in a foot massage and I am foot ticklish, now that's relaxing, Thank you Kenneth!!!!! Jackie was my other therapist and she treated me like a queen, I was a bit sun burned so I don't recommend the stone therapy with a sun burn, still great but ouch!!! Coming from a food and service background, I found presentation and food quality was outstanding with kudos to the Chefs, I even took pictures of the food one night at Cassanova and at the Starlight Gala. Service was formal and I would say a bit too quick especially between courses, we were barely through with one and we had another course in front of us, almost too quick. With that whole setting, you just want to take it in and relax and on one night it was like they needed the table. We found breakfast each morning very filling and the selection great but I didn't have one morning staff person that rose above the occasion to make me feel SPECIAL and isn't that what its all about? All other food outlets were great, drinks plentiful but unless you were the party guy from the night before they didn't remember your face. Maybe I expected more being a Four Diamond Property. The grounds and overall cleanliness of this property is outstanding, I never saw a piece of paper or a cigarette butt on the ground and cleanliness and friendliness is what its all about these days. My husband had a little accident on one day and I had to call the nurse on duty and she was quick to arrive to our room and attended to his broken toe. Just watch the steps and your footing. I was happy that she followed up the next day to see how he was and now that we're home he is recuperating. We move to the first floor of that building so my honey didn't have to use the stairs and the front desk was very helpful with our move. The social department has a big job in keeping everyone happy and my hats off to you, now I'm sure the Sans Souci Special helps, but we were in awe with the Beach party entertainers, the fashion show was good, but how many people can actually wear that stuff when you get home? We met the Management team on our second night there and its nice to speak to the people that make it all happen. Thanks Michelle for answering my e-mails so promptly prior to our arrival. Well, we are home now and its not 85 out but we took home some great memories and pictures. We are thinking about visiting another of your properties next year. Thank you to everyone!!
Katie & Alan
312 Reviews
529 Reviews
175 Reviews
142 Reviews




Rooms










