This hotel is not an idyllic tropical paradise. With its croquet lawn in the gardens the Jamaica Inn gives the impression of a somewhat old-fashioned colonial club. It is comfortable and the staff, with the exception of the young woman in the hotel gift shop, were unfailingly polite and friendly. Unfortunately due to its position it is not a quiet oasis of peace and calm. During the day jet skis and speed boats towing water skiers roar along a few yards from the water’s edge while the traffic noise from the nearby main road is quite intrusive, especially at night. Jamaican drivers delight in over-revving engines and using their horns. Windows in the hotel are not glazed so the noise cannot be shut out. They have wooden louvres that are secured approximately closed by a somewhat Heath-Robinson method of sticking a piece of thick wire into a hole in the window frame. However even the basic rooms are most pleasant with balconies with sofas and armchairs, ideal for relaxing and looking out over the gardens and the private beach. Complimentary drinks were served on the beach about 11.00am and also in generous quantities at the cocktail parties preceding the Tuesday evening barbecues.
The service at dinner was far more efficient than at breakfast and lunchtime. This may have been due to the presence of Mary, the manager, in the evenings. She appeared in an evening dress to chat with guests and join them for cocktails. However she was conspicuous by her absence at other mealtimes when the service was occasionally a shambles. A request for one egg boiled for four minutes resulted, half an hour later, in two eggs with clear, runny whites; virtually inedible. A request for brown or white toasted bread was pot luck. A basket, covered with a paper napkin, would be placed on the table by the waiter who clearly had no idea what sort of toast it contained and never seemed too concerned either. Lunchtimes often involved waiters wandering round from table to table with plates of food asking who had ordered them. One sandwich took three quarters of an hour to appear, the wait being interspersed with queries by staff as to what had been ordered and my room number. When it did appear no apology was forthcoming for the delay.
At the beginning of our stay the dinner menu had a single overall price shown; this was later replaced by a menu showing prices for individual courses. Some reports have already criticised the cost of food at the hotel. Certainly one highly priced course I had was notable for consisting of about a spoonful of Waldorf, I think it was, salad and three minute slices of duck breast each approximately one millimetre thick. On Tuesday evenings what is described as a barbecue but is in fact a hot buffet is served in the gardens. On both the Wednesday mornings following my wife and I had stomach upsets, on one occasion serious enough for my wife to need antibiotics.
This was our first visit to the Jamaica Inn and although some elderly guests told us that they had been returning year after year for up to twenty years I do not think we will be doing the same. Basically this could be a most charming establishment but the dire restaurant service does not justify the hotel’s high prices. At their level they should be accompanied by service throughout the hotel that is above criticism.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun