My husband and I have just returned from a trip to Jamaica... We had planned to travel to Jamaica to get married and could not be happier with our hotel selection! We chose the Sandals Inn, in Montego Bay.
We arrived at the airport expecting to be overwhelmed and unsure of where to go... but there were people waiting right outside of customs for us. We were ushered to a Sandals private lounge to relax with a drink while our bags were taken care of. We had nothing to worry about! Dominic gathered our bags for us, ensured that we had our claim tags for each and had them waiting for us at the hotel when we arrived.
When we arrived at the Sandals Inn we were served drinks in an air conditioned lounge area while Dalton gave us a run down on what we could expect during our stay. He informed us of the tours that were coming up and different attractions we may be interested in. He really put us at ease!
From there, our stay was better and better! We went upstairs to change out of our travel clothes and enjoy the amenities of the hotel. We made our way out to the outdoor bar where we quickly became acquainted with Omar, Jonathan and Dacre... our bartenders. These guys were fantastic! They really bring great personalities and a lot of fun with them! We looked forward to heading out to the bar to visit with them each day. It is so nice to have specific hotel staff that you look forward to seeing.
The entire staff at Sandals Inn was amazing. Every time I went around a corner I had someone greeting me with "Hello Princess, how are you doing?" Or "Hi beautiful lady... is everything okay?" The entire staff seemed genuinely interested in how our stay was going and if we had everything we needed. It was a very warm, caring atmosphere.
Latoya and Sasha both sat with us one on one to make sure that our trips, tours and dinners were well planned.
Latoya did an amazing job getting our wedding coordinated! She went over everything with us and handled it all like a pro... all we had to do was show up. It was much more beautiful than I had imagined. We had originally been thinking that we would be married on the beach, but instead we opted for the beautiful gardens there at the resort.
Also, all around the resort you would see the cutest girl running around with a big smile and a warm hug making sure that everything was running smoothly and everyone was taken care of. Lisa (the assistant manager) was a doll! She really took the time to make everyone feel right at home.
I would also like to add a VERY special thank you to two other employees of the Sandals Inn. Kevin (the grounds keeper) was one of my very favorite people at the resort. You can really see how much he enjoys people and how much pride he takes in his work. He and Latoya created beautiful bouquets for our wedding ceremony from all of the gorgeous foliage around the Inn.
The other special thank you is to Orlando who is a waiter at the Inn. He may not remember us... but we definitely will remember him. All of the staff had a way of making us feel spoiled and special... but he really went out of his way to watch out for us while we were dining.
We visited three other resorts while we were in Jamaica... Negril, Montego Bay and The Royal Caribbean... but overall our favorite was Sandals Inn. It may be smaller and more quaint... but the staff was so much warmer and friendlier at the Inn. Overall I was extremely impressed by the friendliness and the professionalism of the staff. There is a genuine warmth and friendliness that I am not accustomed to seeing in the U.S.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other