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Riu Palace Punta Cana: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 450 reviews
450 Reviews
5.0 of 5 stars
189
4.0 of 5 stars
119
3.0 of 5 stars
53
2.0 of 5 stars
59
1.0 of 5 stars
30
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 73 hotels in Punta Cana
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  • Hotel class: 4 of 5
  • Rooms: 612
Address:
Playa de Arena Gorda
Punta Cana
Dominican Republic
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TripAdvisor Traveler Reviews

Reviews of Riu Palace Punta Cana

( 43-47 of 450 )
“LOVED THIS RESORT”

Riu Palace Punta Cana

5 of 5 stars
massachusetts
May 11, 2008
4/6 found this review helpful

My wife and I recently spent the week of may 2nd to may 9th at this faboulous resort. First, lets talk about the few things other
reviews find not to their liking. WE have been to the carribean
every year for the last 10 years and If you step off the plane and
don't smell that tropical musty smell then you are not in the carribean. The beds are firm only beacuse the resort is new and
if you lay out the extra blankets under you that the resort gives you
that can be found in the closet above the room safe you will have no trouble sleeping. The food is not the best in the world but in the main dining room the multilpe choices you are given are more than enough to satisfy any one. We had lamb one night,
roast pork the next and they offer a different meat each night. This along with a great saled bar, a fruit bar and a desert bar
give every one a great variety of choices. You can also make reservations at one of their 5 different eateries located on the
propertry. They have theme nights in the main dining room 3 times a week. We really enjoyed mexican night. The beaches are
beautifull and unlike what happened to the beaches in play-a -car mexico after the hurricane a couple of years ago you can walk or jog them to your hearts content. A few tips for you first timers you can use. 1- Channel 76 on the room tv's is nesn and
covers all the red sox games. 2- Stay away from the casino in the
palace-maco. They will give you a 10 dollar chip when you walk in
the door and lead you to a new game to use it on. The game is a rip-off so beware. If you just want to play slots then visit the sports bar in the palace punta cana. they have their own. 3- Bring
a couple of your own towels and right before breakfast take them
to the beach and secure your beach chairs for the day, no one will
touch them. This resort has planted a good number of palm trees
to keep you out of the direct sun if you prefer. 4- While there fill out
a form for a RIU CLASS CARD and turn it in to the lobby desk. This card will get you a room upgrade on your next visit.
This resort is beautiful and clean and the service is great. We gave our server a base-ball cap. an extra I had, and he just bent
over backwards to please us. Please don't let a negative review
stop you from enjoying this faboulous resort. We can not wait to rebook this resort again. Just outstanding

  • This TripAdvisor Member:
    • Liked — The beaches and the service
    • Disliked — NO DISLIKES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennyd58's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Rooms DO Smell”

Riu Palace Punta Cana

May 10, 2008
2/4 found this review helpful

We stayed here on our honeymoon the week of Aug 21st . Here is quick and honest review of what we thought of our stay.

Upside: The resort is clean, the building is decorated nicely, the food was above average (for a 3rd world country), the beaches are great, and the staff is pleasant and attentive to your needs.

Downside: 1) The rooms definitely smell. Its like the humidity just rots the linen, couch fabric, and basically the entire room. The air conditioning helps but its no where near what it needs to be when you want to walk into a room that is refreshing and cool instead of musty and sticky.

2) The dining system is flawed, the whole idea of setting an alarm to get up and wait in a 15-20 minute line on vacation does not make sense. We have been to "Dreams" all inclusive in Cancun which was open seating and that system worked fine. Also, although the food was good, some dishes seemed pre-assembled like it was mass produced earlier in the week and waiting for you in a fridge.

3) Drinks are just okay. The bars outdoor and at the pool all serve drinks in these little flimsy cups that are only 8oz (not exactly ideal).

4) House Keeping - Until we complained our room would not get cleaned until around 3:30pm - 4:00pm in the afternoon. This could just apply to certain rooms since we were at the end of the hall, but it was pretty annoying when you're up and out by 8am everyday.

All in all the stay was good. Its just when you pay the extra money for a 5/6 star "Golden Apple" resort, you expect to have no major complaints. I guess since The Domincan really only became developed for tourists in the past 20 years, they may be a little behind. I've defintely had nicer vacations in Mexico.
I would not choose to stay @ Riu Palace Punta Cana again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newlywedsChicago_IL's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: May 10, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Was this review helpful? Yes No
“Don't Stay Here if You Like Comfortable Beds”

Riu Palace Punta Cana

May 1, 2008
3/7 found this review helpful

Okay, I never write anybody for anything... very easy going. Nothing fizzes me. First I have stayed at a lot of nice places and yes, the grounds of the Riu Palace in Punta Cana were stunning. But those beds!!!!!! They were horrible!!!!!!!! Hard as rock. It ruined my whole trip. I went down, yes, with a sore back but I came back with a herniated disc and sciatica. When I got back I went to the doc and got diagnosed and am now in bed for one week straight (a comfortable bed btw) By the third day, I could not walk... literally couldn't straighten my body when I got out of bed and I am 46 years old. I went with three other couples. ALL of us said the same thing... we would never come back because of the beds. If you like hard beds, then stay there or if you are in your twenties, stay there but if you are forty or over, stay at the Majestic Colonial - you will love it there, much better than here.

  • This TripAdvisor Member:
    • Liked — Beautiful hotel
    • Disliked — the beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fchiggi2's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: May 01, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
“The room smelt like Mildew”

Riu Palace Punta Cana

Apr 30, 2008
4/6 found this review helpful

My husband and I just returned from a five day stay at the Rui Palace Punta Cana. There were several things we wanted to share regarding the resort. First the good - the resort is beautiful, food good, the hotel is very clean, the beach is outstanding. Plenty of lounging chairs at the beach and the pool.

Now the bad - the room smelt like mildew. It was terrible. We noticed the odor became stronger when the air conditioning was running. When we returned home I had to watch all our clothing twice (Frebreeze helped to eliminate the smell). Our luggage had to be sprayed and put out in the sun to help eliminate the smell.

On two separate occasions we tried to get beach towels, one time at 10:30 AM, and they were out of towels.

Language is a problem - most of the employees do not speak English.

The main reason we would not return to this resort is due to the mildew smell in the rooms. If that problem was resolved, we would return.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA123456's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: April 30, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Loved the Riu Palace”

Riu Palace Punta Cana

5 of 5 stars
Johnstown, PA
Apr 21, 2008
8/8 found this review helpful

Just came back from a 7 day stay at the RIU Palance, Punta Cana. We were very nervous due to so many bad reviews of this hotel. The hotel was the cleanest place we have ever stayed in. The grounds were just beautiful. As mentioned by other reviews, the food was bland, but we could always find something to our liking. The beds were fine. We actually slept very well. There is a very strong musty smell that is very apparent. We were on the third floor, so we had hoped that the smell would not be so bad, but it was. I think you get used to it by the middle of the week, but when we arrived home, it was very noticable, especially our suitcases. We finally got the smell out of our clothes after two washings. The water pressure was fine and the rooms were actually very spacious for all the more you are in it. The pool area was beautiful. We never had trouble finding a place to put our towels, and I don't think there was a bad spot. The waiters were very prompt everywhere we went. By the second or third day, they would even remember what your usual drink was. Every evening, there was music and entertainment which was very enjoyable. The beach in front of our hotel was probably the nicest due to the palm trees which provide plenty of shade if you have had too much sun. Every morning, you can make reservations at each restaurant for dinner that evening by going to the Italian Restaurant and signing in (just a little tip, some people were making reservations for several days in advance!) Don't let the bad reviews keep you from the Palace. We had a great time and would recommend the Palace for a quiet low key vacation which is just what we were looking for!

  • This TripAdvisor Member:
    • Liked — Beautiful Surrondings/Pool/Beach
    • Disliked — Room smell/Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuniD's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No

Reviews of Riu Palace Punta Cana

( 43-47 of 450 )
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Riu Palace Punta Cana Address

Playa de Arena Gorda, Punta Cana, Dominican Republic