My husband and I stayed at the hotel for 10 days. We had a great time. Sorry if this review gets lengthy but I guess I have alot to say.
We also purchased the elite services. That service was worth the money you pay, I read all the reviews before we left, and from my experience people expect everything to be American. The pool was great a few missing tiles but coulf hardly notice. We did have a problem with the shower and pressure, but being handy took a needle and poked the shower head holes and the pressure was great almost too much. Never had a problem getting chairs at the pool or beach which were in the shade.. we usually went to the pool or beach around 10:30-11:00.
Because we had purchased the elite club service we had our own concierge. We called them and they scheduled our dinner reservations (the restyou need to pay for but get one free with elite club) and our massages (also free). We did have a problem with our safe one time and called our concierge and the safe was fixed in 30 minutes. That could happen anywhere.
We did schedule a photo shoot (because it was our anniversary) and they did a wonderful job, They took 100 pictures that turned out. Was hard to narrow them down to a price we were willing to pay. On our Anniversary they came out with a delicous cake and sanh Happy Anniversay. Which was a very nice jesture on there part.
We never came across any of the staff that was not polite and willing to help us out or for that matter give us anything we wanted. Ou room maid was wonderful...our room was cleaned twice a day once in the morning and at night. We did leave them a tip everyday and our frig was stocked with whatever we asked (all you have to do is leave them a note) . She even gave us extra bottles of absolute and rum.
The food was good....there was something for everyone. My favorite was El Bogdon. You had to pay extra for the meal (one dinner included with elite club). Even the prices were very reasonable.
We are scuba divers and the dive crew from the hotel are great. They try very hard to give you what you want and make sure you are happy. The shipwreck Astron was great. There are four chunks of this ship that you can swim through or between ang the fish are plentiful to see. The excursion to Catalina was fantastic. You swim in the Carribean waters an then got to an island for a few hours. They also offer snorkeling on that trip.
If you have any questions please email me.





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