I'll start by saying that I have lived in and travelled often to the Dominican Republic. I have stayed in local homes; 2 star hotels; and 4 start resorts. My experience at the IFA Bavaro Village failed to meet any of my Dominican expectations.
First the staff. With few notable exceptions, most of the staff members looked unhappy and unfriendly. The animation staff were lifeless. The front reception staff were unhelpful and discourteous.
The hotel was under construction - a fact not previously disclosed by the hotel nor by the tour operator, NOLITOURS. There were construction workers constantly working in and around occupied guest rooms - creating a security concern not addressed by the hotel nor the tour operator. There were construction tools left laying in the hallway outside my room. One day, I saw 2 workers loudly pounding on the floor right outside of a guest room.
I stayed in a brand new room. The toilet did not flush. I advised guest services, and when no one came to fix it, I figured out how to fix it myself. The hot water in the room was sporadic, at best. The electricty in the room was barely strong enough to heat a curling iron or turn on a blow dryer. The electical panel in the closet consisted of untaped wires sticking out of the wall.
The cleaning staff were equally unreliable. There were garbage bags piled in the hall outside my room for 2 days.
I initially paid an extra $230 'single supplement' for a single occupancy room. After the first 2 nights, my boyfriend was able to join me for the rest of the holiday. We changed my room to a double occupancy and paid for him to stay for 5 nights. NOLITOURS refused to refund the surplus single supplement, resulting in me paying for both a single room and a double room for the same week. The over all experience at IFA Bavaro Village was so disappointing that for the first time in my travels, I was relieved when the week was over.
After my holiday, I sent a letter of concern to IFA hotels; to NOLITOURS; and to SELL OFF VACATIONS. IFA failed to respond to my letter in any way. SELL OFF referred my complaints to NOLITOURS. NOLITOURS refused to address my concerns in any meaningful way.
I travel often and am happy to give my repeat business to companies deserving of it. I will be sure to avoid any future vacations at the IFA Bavaro Village. I will also be sure to avoid booking any of my holidays with SELL OFF VACATIONS and NOLITOURS.











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