We stayed at the RIU Taino from May 3-May 9 2008 for our five year anniversary. We had a great time because we are easy to please, but we will not return to a RIU again. This is a good hotel for the $$ we spent, but there were some problems.
The good:
The beach was beautiful. If you walk out of the hotel grounds on the beach and take a right the beach/sand is amazing when you get to certain areas. There was a lot of seaweed at and around the resort areas, but the hotel staff cleaned it up every morning and did a great job of keeping the beach cleaned up. There were plenty of loungers on the beach.
The maids kept our room very clean and the grounds were kept up very nice.
The food was good for the price.
The staff were very nice and spoke many languages. I was able to understand them all, but my husband had a hard time sometimes.
There was a VERY quiet and relaxing pool, although smaller, on the resort that was nice for those who did not want the busy/party atmosphere. We were always able to find loungers w/grass huts above them in this area. However, it was near impossible to find loungers in the larger pool w/the swim up bar unless you came early in the morning and reserved one.
The bad:
We did not have hot water for 5 of the 7 days we were there...not one RIU customer did in all the resorts in our zone. The manager was very nice, but did not compensate us for the lack of a much needed service. We were given information when we left on who to contact to get this issue resolved and have to contact corporate. In my opinion it should have been resolved when we checked out. People that booked w/travel agents were told to contact their travel agents that RIU could not do anything for them. In my opinion, that is not an acceptable way to do business.
There were some bugs in our room at times which was fine, that sort of thing is to be expected in return for the beautiful vegetation all around the resort. However, the one cockroach we in our room left me itching all night long.
My husband said some of the food he had was not very warm. I thought it was fine, but we didn't always eat the same items.
The food did get very repetitive. This would have been okay if we would have been able to book at any resort restaurant other than the Italian. Even the day we got up and watched the sun rise and ate breakfast at 7:30 am it was the only restaurant w/reservations left.
The most unacceptable thing for both of us was that they allowed vendors on the resort. When I say ON the resort I mean it. The Caribbean street is right beside the resort and offers services/goods to RIU customers and the public. There are vendors on this street...that is fine. However, in my opinion it is unacceptable to have vendors in the lobby and especially by the pool. They set up at the quiet pool one day and ruined the afternoon for us. We had to say no at least 5-6 times EACH before they stopped asking us to come to their booth every time we got up to go to the bathroom or refill our drinks. They were yelling across the pool at people to try to get them to come over. They were there almost every single day. Nothing like being hounded every single time you go to the bathroom, go to dinner, or go get a drink every afternoon while on vacation...inappropriate!!!
Tips:
Be prepared to have cash coming into the country. There are fees you have to pay as soon as you check in at the airport ($10pp). We were told there were fees ($20pp) to check out of the airport, but we did not have to pay anything.
Use the taxi service provided for you if you book through the website. It was nice not having to pay for a cab and knowing we would be taken care of. Jose, w/hotelbeds, was very helpful w/setting this up for us and offering us the excursions.
We left tips when we received good service...they work hard and they deserve it. However, tipping was not expected on the resort. I recommend taking small bills because it was sometimes hard to get change for larger bills if you do want to tip.
If you want a good margarita ask for Jose...they have it but you have to ask.








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