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Punta Cana Resort & Club: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 135 reviews
135 Reviews
5.0 of 5 stars
45
4.0 of 5 stars
47
3.0 of 5 stars
9
2.0 of 5 stars
21
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#42 of 73 hotels in Punta Cana
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 420
Description: Caribbean-style 3-story resort located on 105 acres of lush gardens with 3 miles of white-sandy beaches and turquoise water. This description is based on information provided by the hotel.
Address:
Ave. Abraham Lincoln No. 960
P.O. Box 1083
Punta Cana
Dominican Republic
Check Rates: $263 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Punta Cana Resort & Club

( 8-12 of 135 )
“Punta CAN'TA”

Punta Cana Resort & Club

1 of 5 stars
Toronto, Canada
Mar 1, 2008
1/1 found this review helpful

Among all the resorts and hotels we have visited, the Punta Cana Resort and Hotel is the absolute worst. The general approach at the front desk, concierge, restaurants, and throughout the hotel is one of general disinterest and sometimes rudeness. The simplest of exchanges often become a hassle with hotel staff, few attempts are made to provide any real customer service, and the food is appalling. Some of the apparent rudeness seems to stem from a lack of comprehension, but in many other cases it is a very clear lack of proper customer service ethic. Many staff do not greet visitors warmly and convey a sense that they resent their work and are glad to say "no" as often as possible. When we are told someone will follow up, nothing happens. The fact that an exorbitant service fee is built into the experience is maddening and perhaps explains why there is so little effort to deliver any service. The few exceptions were notable and appreciated but did not outweigh the many frustrating and stressful encounters.

The resort and natural environments are beautiful which makes it a great shame that the experience cannot be a more positive one. However, we would not choose to return to the Punta Cana Resort nor would we recommend the hotel.

  • This TripAdvisor Member:
    • Liked — the location
    • Disliked — everything else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clmcc's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: February 20, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Convienient Paridise”

Punta Cana Resort & Club

Feb 13, 2008

Two couples from Atlanta...We scheduled this trip last minute based on maximum beach time in just 4 days of vacation and hoping for above average immenities. It met our expectations and didnt break the bank. We had the 2 bedroom beach casitas for 2 nights and couldnt get any closer to a beautiful beach than these fun nicely equipped cottages on the beach. We dont like all inclusive due to the quality loss in the food and acomidations and this property was a nice choice for us as it has many resturants on property but still allowed us to go off propety to the nice resturants of the area and experice the culture. "Jellyfish "was the resturant we found to be the best. We reccomend this property in just a 3 hour flight from Atlanta and only a 5 minute drive from the airport, we think you would too.

  • This TripAdvisor Member:
    • Liked — beach and golf
    • Disliked — not enough to do off the property other than golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stylingolf's Summary
Date of Stay: February 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: February 13, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“One Night Stay”

Punta Cana Resort & Club

4 of 5 stars
Ontario, Canada
Feb 9, 2008

We spent one night at this resort due to weather conditions in Toronto en route from Aruba. Considering the short notice the hotel must have received regarding our arrival, they deserve kudos for their efficient handling of such a large and not necessarily happy group. Check-in was uncomplicated and they had one bar that remained open and the pizza restaurant. This was all inclusive for us.
We were put up in Building 35 or Sumbador. Our room was spacious, clean and immediately cool upon turning on the air conditioning. The bathroom was large, clean and had all the amenities one should expect from a 4*+ property. The only compaint was the lack of hot water in the morning.
The breakfast buffet was included the next morning. It was excellent with fresh juices, fruit, smoothies, made to order omelettes etc.
Check out was efficient as we headed back to airport to continue our journey home.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cdn-Traveller54's Summary
Date of Stay: January 2008
Visit was for: Other
Age group: 50-64
Member since: July 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Wonderful and Restful Vacation”

Punta Cana Resort & Club

5 of 5 stars
New York, NY
Feb 7, 2008
0/1 found this review helpful

We just returned from 10 glorious days at The Punta Cana Resort and Club. It was our fourth trip and perhaps our best yet. The property looked outstanding and the staff was terrific. They have some new faces in Guest Services (Carolina, Nicholas and Milca) along with Karina and Victor who seem to keep everything running quite smoothly. This year, we were even invited to join the chef, Rojalio and the director of Guest Service, Nicholas for an outstanding dinner to show off the new chef's talents. It was delicious and ran from lobster to filet mignon to a pecan tart for dessert.
If you are looking for excitement, this is not the place for you. If you are looking forward to total rest and relaxation, it is an oasis. The beach is never crowded and is quite peaceful. The pool at the main hotel is perfect to float in on the wonderful rafts which are provided. The pool at the Golf Club is usually empty and directly abuts the beach. There is a lovely terrace right there for a perfect lunch or drink. The Six Senses Spa is also there at the Golf Club. The mostly-Asian masseuses give Thai massages that rival any spa to which my husband or I have ever been....anywhere.
The food continues to be good, but I must say, we did miss the evening buffet at LaCana. LaCana continues to have a wonderful buffet breakfast every morning with everything from an "omelette man" to a "smoothie maker" and all things in between. We missed being able to go to the dinner buffet every few days, which we had done in years past...just to "break it up" and indulge in some of their wonderful salads and vegetables, which are grown right on the property. Perhaps next year, they will bring it back. The restaurants were consistently good and offered us varied menus. We enjoy everything from the fresh fish at the Marina restaurant, La Yola, to the delicious thin-crust pizza at Franco's.
The golf course is outstanding and is maintained beautifully. I think the fee they charged for me to ride in the cart (I do not play)
with my husband while he played seemed excessive at $40.
By contrast, when my husband played at Cap Cana golf course, there was no charge for me to ride along with him. Cap Cana's golf course, Punta Espada, should not be missed. It is about 10 minutes away and well worth the trip.
All in all, it was a very pleasant trip, as it has been every year for the past four years.
We always rent a golf cart for our entire stay and find it quite enjoyable. It gives us the mobility to go from the hotel to the golf club to the marina without having to wait for the shuttle.
There is a reason we choose The Punta Cana Resort and Club each January for post-Christmas relaxation and I hope the above review answers that question.

  • This TripAdvisor Member:
    • Liked — the beach, the spa and the golf
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASZNewYork's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 07, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Golf, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great place IF you like bugs!”

Punta Cana Resort & Club

1 of 5 stars
Mississauga, ON
Jan 8, 2008
1/6 found this review helpful

We had flight problems in transit from Aruba to Toronto and our flight landed in Punta Cana where all passengers were put for one night at the Punta Cana Resort & Club.

Although our recent travel has mostly been to Aruba we have stayed in many Caribbean destinations over the past 20 years.

Wouldn't go back to this one if it was all-expenses paid!

The room would have been ok IF it wasn't full of bugs (huge spider and hundreds of mosquitoes), if the air conditioner didn't sound like a machine gun, if the food at the buffet had been identifiable OR edible.

The front desk called us 4 times between midnight and 5 a.m. with a "wake up call" that we never requested. We set the alarm for 5 a.m. We didn't need a "wake up call" at 1 a.m. to confirm they would be waking us at 5 a.m.!

Between the calls, the noise of the A/C, and the bugs there was no possibility for sleep. The next morning when we all re-grouped in the lobby to go back to the airport for our onward travel home, almost every passenger had complaints of non-functional lights, AC, televisions, and an wide array of local wildlife in the rooms. Also, it seemed every passenger got multiple wake up calls including 1 a.m. and 2 a.m. to "confirm" the 5 a.m. wake-up call. Not one passenger I spoke with indicated they'd asked for any wake-up call whatsoever.

I believe most of us were in the "villas" or casitas - maybe in the larger buildings things would have been better.

We did not sleep or eat at this all-inclusive property but we would have liked to do both. Just wasn't possible.

  • This TripAdvisor Member:
    • Liked — the lobby was pretty
    • Disliked — just about everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koipond4026's Summary
Date of Stay: January 2008
Traveled with: Family with teenagers
Visit was for: Other
Age group: 35-49
Member since: July 23, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Punta Cana Resort & Club

( 8-12 of 135 )
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Punta Cana Resort & Club Address

Ave. Abraham Lincoln No. 960 | P.O. Box 1083, Punta Cana, Dominican Republic