We went for a mothers day retreat with 3 women ranging from 25 to 75 years of age and we all loved the Surfside.

While the cottages are more rustic and dated they have more privacy and better views than the newer motel like rooms. You are perched on cliffs over the ocean and can hear the waves from your room. Prices reflect the more dated accomodations and modest services and are about half of the other hotels. The cab driver said this was one of the last older hotels located on the most beautiful stretch of beach. We went to the Horseshoe Bay beach but were happier at the beach at theSurfiside. Yes you have to go at low tide to have a larger strip of sand but they will give you beach chairs and umbrella- then you can enjoy clear waters and beautiful shore lines reminiscent of the Amalfi coast in Italy, Big Sur in California or Acadia in Maine without the crowds. The steps to the beach can be steep if you have bad knees. The grounds are lush and inviting though the pool water did not appear to be heated. A 10% gratuity charge is added to your bill and that covers all tips. The cab drivers overall had better recomendations for restaurants than the front desk so rely upon them. There is a bus that stops in front of the hotel that will take you anywhere on the island- but you have to have tickets or tokens ahead of time- and have to get those tickets at the bus terminal in Hamilton. There is only one restaurant within walking distance ( Swizzle Inn- just soo soo) and you have to go into Hamilton for most restaurants which is about a 15$ cab ride each way. The grocery store is also not within walking distance so pick up provisions before you get to the hotel. We loved the location and would return to surfside.

Well, what can I say? The setting is paradise, breath-taking views and rugged cliffs, turquoise coloured-sea, beautifully-manicured gardens with flowers and cacti. You can now stop reading here and book right away ... or you can carry on and get a reality check. First of all, we got conned as we had a rate incl breakfast, yet when we checked in, the lady acted as if she had never heard of the like. The next morning after half an hour of arguing, the situation had still not been resolved. Actually, it is still unresolved now once we’re back home! The receptionist had an "attitude problem" and was quite happy leaving us fuming and upset. That was problem no 1. The deluxe room was very spacious, but in definite need of some TLC. The rust on the kitchen oven and microwave were appalling, in case of the air-con unit on the terrace down-right dangerous! On our last day we had arranged to have a shower in the hotel's late check-out facility. Arriving sweaty and full of sand we were told that the person who has the key to this room is not here at the moment. Come again?!? We were offered the staff quarters to shower in. These were filthy, resembled a store cupboard and had no shower gel, etc. Wow. To pay USD160.00 a night for such "service" makes me feel sick, even now. Following my suggestion, they at least gave us the money for the taxi to the airport to compensate for the state of the shower. Let's sum the place up: Half the staff are in the wrong job, customer service is not a word in their dictionary, you have to bring evidence like in a court of law if you want the service that you booked via an online travel agent... It's basically a motel perched on a cliff with great views. Do have a look at the attached photos.

We stayed at Surf Side during Bermuda's Race Weekend. We chose this hotel because the prices were good and because the availability on the island was limited for such a popular weekend. We were initially impressed with the helpfulness of the staff during check in and with the wonderful view from our room. The room was clean but outdated. The 'king' bed was two very uncomfortable twin beds pushed together. The bed was so uncomfortable we spent our entire trip sleeping on the pullout sofa bed which was also uncomfortable, but at least slightly better than the bed with a giant ridge down the middle. The restaurant on the hotel property was closed while we were there which was very disappointing. The cleaning staff did an excellent job, they even folded clothes that were left on a chair. The office staff was pleasant, although we did not spend much time talking to them. There was no beach on the property, you can tell that there has not been one in a while. It looks as though it used to have shower facilities down some stairs, but they have all been taken out. We got the impression that it must have been really nice when it was being kept up.

Spent 4 nights at Surfside in November. It is a beautiful location with lovely views. Perhaps other rooms/suites there are new or upgraded but our room was basically a cheap motel room...rusty bars on the window in the bathroom, mold on the air conditioner, peeling paint on the walls. Our bed was 2 twin beds pushed together - and not very comfortable. You could hear entire conversations in the room next door. Housekeeping staff was very friendly but the woman working at the front desk was certainly not. There must be better places to stay for the money.