We stayed at the Grand Melia from April 23rd until the 1st of May. After reading reviews on this site I too was a little hesitant about what our experience would be like, but after arriving my concerns vanished. Not to discredit previous reviews, but I find it odd that not once did I hear anything about “bed bugs” during our stay from the 30 other guests that were staying here. When you visit a tropical island there are mosquitoes and bugs that come out, especially after rain. Some people may confuse these bites as “bed bugs.”

Anyways, from the moment we arrived everyone treated us with a warm smile. There was one minor incident where we needed something brought to our room. I was told that it would be there in 5 minutes, and after waiting a little longer than that I decided to call the front desk again. They quickly apologized and immediately sent the item over to our room. Other than this, everything was perfect. The employees quickly remembered our names and greeted us every time they saw us. It was a very relaxing stay.

I would also like to add that after reading reviews on here, I don’t understand why people continue to complain about taxi rides into town or to the airport. If you plan on venturing out of the hotel, like we did, save your self some time and money and rent a car. Thrifty offers medium cars at $25 a day. We enjoyed driving to Luquillo everyday, to enjoy the fresh coconuts with a couple of empanadas. The beauty of this hotel is that it is away from the city, but still accessible with a car or taxi ride….

I will defiantly return to the Gran Melia in the future!

Disgusting rooms, previous travelers room service tray stayed by our door for 5 hours. Employees were rude and didn't care about our requests. Toilet flooded bathroom twice. $50 to go 5 miles down the road. $80 to San Juan airport. No bell boy to help us. Food was cold, overfried and disgusting. Grease and old food on ice tongs, mold on ice bucket. Never Again at this resort.

I just got back from the Gran Melia in Puerto Rico and let me tell you it was a horrible experience. Yes the grounds are beautiful but it all ends there. The bungalows are infested with ants that bite. The rooms are dirty, dusty, moldy and stink of mildew. I went 3 days without any housekeeping, thank god there was a maid's closet right outside my room so I was able to take clean towels. I called 18 times and still no housekeeping, for 3 days! The service is despicable. To top it all off they have bedbugs. I am covered in welts on my arms and legs. They offerred me some ointment and to have housekeeping change my sheets. I dont think they understand that bedbugs live in the mattress. They were not at all helpful and truthfully could not care less. I travelled with a large group and there were about 30 people who also had bed bugs. I do not recomend this place to anyone, save your money and stay home.

I stayed with my family for several days. I was wanting to show my kids what the eastern side of Puerto Rico looks like. So we went sight seeing the El Yunque forest and so many other places around. Also enjoyed the pool at the hotel.
Overall, we liked the setting, atmosphere and ambience. People were very cordial but keep in mind you are staying in a hotel.
Yes, food and everything else was way pricy, I echo the complians of other reviewers.
One thing was very dissapointing to us. The day we left, my daughter forgot her gold bracelet in the security box. We inmediately called (less than 2 hours after) and notified the security office. They promised us promp expedient service and follow up call. I am still waiting for that courtesy call of them. They were helpless and did not make any effort to provide extra help.

For that reason, I would NEVER stay there again. If I recommend it, I would make it clear that it is not safe to leave anything of value around. Perhaps your car at the parking lot is better, even though it is dark as a moonlees night.

D. Santana