I stayed at the Big Surf recently and I can say, it was money well spent. At first I was worried about the bad reviews but I came to find out they were wrong. The elevator looked brand new and was quite quick, my room was clean, I had new towels and sheets everyday, and the family who works downstairs... more

This Hotel, if you can call it that is very rude at the manager position. To any military they will not allow you to stay. The manager will constantly come up with an excuse on why they are overbooked all the sudden. They are very rude and charge you extra money if someone goes to visit you in the room.... more

I have stayed in some very "rustic" accommodations in my time. In fact, I prefer to skimp on the accommodations so that I can splurge on other things. As a result, I have stayed in some real dives. However, I have NEVER before checked into a hotel room, signed all the payments and deposits, and then been told that the... more

Maybe the cheapest place in Honolulu but it met my needs: clean sheets etc. and a hot shower, but all I needed was a place to sleep. Fridge, microwave, coffee maker and hotplate were available in the room. Good location 5 minutes from beach and mall at Ala Moana Blvd, parking for my rental car. Not a place for a... more

I have stayed at Big Surf hotel only one night. However, that was more than enough to notice several bad things about this hotel. 1. Customer Service practically does not exist. The reception is actually a small kiosk that is not exactly connected to the hotel. The old Chinese woman that was working at the reception could barely speak English... more

Front desk workers were very unhelpful and unfriendly. our needs,that would usually be no problem at other hotels,were ignored. The remote broke and i had to fix it myself, a request for a pillow was also made and not met. We had to go downstairs the day after asking for another pillow and ask again. The man who was working... more

As soon as you slip through the iron security gate into the "lobby" of this hotel you will question your decision to stay there. The hotel is lavishly decorated with landfill rescued furniture and duct tape. As you board the elevator make sure to get out of the way of the elevator door...it does not reverse if it shuts on... more

This was the most awful place I've ever seen. We left after looking at the room for one minute and had to find another place to stay. The light in the room didn't work, there were spitballs on the ceiling, soap bars holding the ceiling fan up, no phone in the room, a very rude person at the front desk,... more

My boyfriend and I stumbled upon The Big Surf while spending 5 delightful days in the magical state of Hawaii. Even though we opted for the cozy studio on the 5th floor facing the majestic mountains, never-the-less, we shared what could only be described as a first rate love affair with our surroundings. The floor was tile and made it... more