Went to New Orleans on business and extended the stay for 2 days to enjoy the city. Pros - the hotel is in a good location, within easy walking distance of the french quarter, jackson square, and right across the street from Harrah's Casino. Cons - the cleaning crew for the room was inconsistent, the toilet broke twice, and the... more

The Westin isn't as charming as other hotels in New Orleans. But it felt clean and safe. The location was great and the river view was fantastic. more

Great stay. Wonderful view if you have your room on the river and high enough. Been twice and getting ready to go again this weekend(first for a convention, 2nd brought my grandson/family ((loved the trolley). This weekend just the wife! As I indicated it is right near the trolley($1.25exact change!) brings you E-W and South into the city. Great pool...... more

We recently stayed for a week at the Westin at Canal Place. The hotel was average but nice view of the river. Nothing really stood out other than the view and the neat roof top pool. The Dining experience is in need of desperate IMPROVEMENT. Friday night we arrived and didnt want to get dolled up to eat out so... more

We stayed here for a 3 day weekend. The room was great, we had a most magnificent view of the Missisipi River and the French Quarter. They are not kidding when they announce they have a "Heavengl Bed", it is the best bed I have slept on in decades. No wonder they are so popular and they sell them through... more

The hotel itself was nice. The rooms were updated and what you would expect for a Westin. The heavenly bed was heavenly. The room service was great. We ordered room service for breakfast and loved it. The room was kid-friendly. There weren't any obvious things our child could hurt herself on. However, they did not have valet parking. We had... more

We stayed here for one night for my husband's birthday. We live in Covington - only about an hour away but wanted to spend the weekend in New Orleans. The room was great - we had a magnificent view of the Mississippi River and the French Quarter. In fact we could see all the way to Lake Pontchartrain. The bed... more

Likely the worst hotel experience or at the top of the list. Made arrangements through central reservations was told about a heated roof top pool and many amenities. Arrived with two little kids anxious to swim on the roof top pool, were told the pool was not open it was under construction. The staff was very apologetic for being given... more

What a horrible experience. So bad, in fact, that when I got back home, i wrote a 3-page letter to the management describing all of the problems and frustrations I encountered at the hotel...and I cc'd Starwood corporate offices. Starwood immediately responded, but the hotel did not. After several more attempts to reach the hotel management, they finally called me... more