Their website looks advanced and the pictures look inviting... DONT BE FOOLED...! The rooms were dark and dingey they only provided one pillow each to sleep on, (the rest were "scatter cushions") and under the BearSkin theme bedcovers were tatty old blankets that should be thrown out. Yuk. Like another review said, the small fridge was unstable and poked underneath... more

The hotel looked great from the outside and the inside but staff was not very friendly. They acted as if they did not care about their jobs. Some did not seem as if they knew their jobs very well. Needed help from other staff members. There were no friendly greetings nor were they too helpful with information. We had five... more

This hotel has a very friendly staff that was always willing to help us with any questions we had. The rooms are very nice,clean,and larger than the average room. Great fireplace and large whirlpool tub. Parking is under hotel, great for hot days, with easy access to hotel. The balcony view is right over the river, a great way to... more

Upon checking in the service was not professional.The young girl working was not helpful and quite rude.Our AC kept freezing up but no one ever attended to it.I would never recommend this hotel to anyone.The beds and pillows are horrible.The website makes it out to be a wonderful lodge not worth the price. very unhappy from Louisiana. more

our Family had a great time, the hotel is right at the base of the smokey mountains park, you can walk to the park.the Hotel sits right next to the best resteraunt in town the Pedler, great steaks alittle pricy but worth it.the staff wasnt very polite or helpful , but the hotel offers free waffles on the 3rd floor... more

My family stayed at the Bearskin Lodge on 7/10 & 7/11/08 and were very disappointed. We arrived around 12:30 pm and our room was not available for check in which was okay because check in was 3:00 pm. We was told it would be ready close to 3 pm. We ate at the KFC across the street and the chicken... more

Once, again this hotel suited our needs very well. This is the second time we have stayed at the hotel. The rooms are very spacious, clean, comfortable beds, pillows could use some work. Housekeeping staff is great at keeping this hotel clean, our room was clean each and every day the way I want it to be. We had a... more

Stayed July 18th to July 21st in King, whirlpool tub room, with balcony on the river for our anniversary. Room was nicely decorated and well equiped. The front desk staff was friendly and helpful. The main reason we choose this property was the location and we were not disappointed! Every kind of restaurant you could want was in easy walking... more

Staff can use some work on manners. Hotel is clean and the view from the river is pretty nice. The pools are small, but the lazy river is heated. Which in the evening is really nice. For the price it is nice the breakfast makes it worth while. more