No strangers to fine hotels, we expected the best upon arrival. Instead, we were told to wait until the check-in staff could help us (one of them was speaking animatedly to a friend). Officious in the extreme. I believe that management doesn't train staff correctly. After the excruciating check-in everything was fine. But what a first impression...! PS: don't expect... more

The staff went above and beyond to accommodate us during our stay. My wife was 8 months pregnant at the time, plus we had our other 4 children with us. The staff at the front desk was amazing during our entire stay (11 days!). There are some other places I'd like to stay next time, but I most likely will... more

I recently stayed at the Mansion for a business trip to Dallas. The staff acknowledged me by name, and they went above and beyond to help me with a couple of last-minute requests. There is something very charming about this hotel and restaurant. It was once a Dallas residential estate, and I think that feeling carries through to the hotel.... more

My husband and I stayed at The Mansion on Turtle Creek on our wedding night. It was absolutely perfect! Everything was wonderful and exactly as we had ordered it. The staff was extremely friendly and helpful. We had excellent in room massages when we arrived, then a car from the hotel drove us to dinner. We had breakfast in the... more

Everything they say and write about this hotel is true: perfect gem in every way. Hotel is small and intimate and caters to every guest as if they were the only ones in residence. Highlight was dinner in the newly refurbished restaurant which was nothing short of an absolute delight. I selected the vegetarian option & it was one of... more

First, the positive. This hotel is in a great location for visiting all Dallas has to offer. The front desk staff/valet/concierge are very polite and eager to please. We chose this property for the location, outdoor pool and overall reputation of Rosewood. I wished I would've picked a different hotel. First of all, the pool is advertised as being outdoors,... more

Beautiful and yet quaint setting.. The room we stayed in was simply luxurious.. The staff was very accomodating and friendly- they treated us very well.. We will definitely return... :) more

We stayed at the Mansion over Easter weekend. It was lovely, but after our stay at the Ritz during our last visit to Dallas, it was a tough match. As much as I love the local luxury amenities by Lady Primrose, I agree that the “community” bottles seem unsanitary. Room service menu was limited and boring, but when I called... more

Our room was gorgeous and we loved the French Doors opening right out to the pool. We stayed while I was buying at Dallas Market and my husband and kids thoroughly enjoyed their visit. I, however, was not the beneficiary of any of the luxuries provided to guests during the day. The cookies and coffee were all put away by... more