This hotel was GREAT!! We arrived at 10:30am, way early, but, asked if we could check in early. The friendly man at the front desk, not only said yes, but also upgraded our room. We said no to Lakefront view on 21st floor, but, he offered a larger room on lower floor because my husband has a height issue. This... more

Stayed here during a conference held at another nearby hotel. Would reccomend you ask for a lakeview room which has a fabulous view of the lake, R & R Hall of Fame, Browns Stadium. The room was large, free wifi, great towels. Check-in and out were easy with a very helpful and friendly staff. Did not use the restaurants, but... more

Last time I stayed at the Hyatt, but for some reason they were fully booked the week I was to be in Cleveland and so I let the travel agent book this hotel instead. The check-in staff were very friendly and helpful. I view this as an adequate hotel for business purposes in downtown Cleveland. It was, however, noisy from... more

The stay is what I expected. The hotel room was very large and clean with a very comfortable bed. Check in was excellent and the clerk was very helpful with all questions. The hotel has a great location close to The Rock Hall which was our purpose for going to Cleveland. more

This is OK for a Crowne Plaza. The gentlemen at the desk was very helpful and friendly while checking us in. The rooms were big , clean , and comfortable. The beds were awsome! We had a great view of Lake Erie and the Rock and Roll Hall of Fame. The shuttle bus driver is very nice and drove us... more

The stay was great, stayed at the hotel for a concert and could see the venue from the room. The hotel has a centeralized location which makes it very easy to get around. Parking was valet only at the time of check in...the price was reseanable for a downtown location at 20.00. The room was very clean, no real issues... more

We were in town for the Kenny Chesney concert (Memorial Day weekend), so decided to book a couple of rooms at the Crowne Plaza. It is within an easy, few block walking distance from the Browns Stadium. Upon check-in, we encountered a very nasty, "customer service" person who was not only rude, but went out of her way to be... more

I've stayed at this hotel a total of three times. The first time was when it was still the Sheraton, and these last two times have been under the ownership of Crowne Plaza. I have to say that it was a much better stay when it was still the Sheraton. My experience on this last trip began at the Cleveland... more

We won't be staying here again. We pull up to the hotel's parking garage at 4pm on a Sunday and it is full. Valet Parking only ($20). Apparently, they do not give hotel guests priority on the parking (there was a concert and baseball game that night). We paid extra to valet park and then watched as they drove my... more