Wonderful experience - absolutely wonderful. We got a good last minute deal on priceline for a weekend trip to Navy Pier and surrounding area with friends. The other couple we came with paid almost twice as much to stay at the Intercontinental a few blocks from us. Over the course of the weekend we walked back and forth between our... more

I was a guest at this hotel for a recent conference. The hotel is in a very convenient location in downtown Chicago. The hotel interior design is a bit older, but very nicely appointed. My room was very clean, and the bed was soooo comfortable. The only thing I didn't like is having to pay for wireless internet. Geez, at... more

My husband, my daughter and I stayed here for the weekend. I am a Travel Agent and have been for 15 years..I have stayed in many hotels and this one is not worth the money!!!! The location is ok.,close to Navy Pier and to Michigan Ave. It sits right on the Chicago river if that's important to anyone! The lobby... more

This is a very nice hotel. Generous proportions, every bit a Sheraton! Absolutely fabulous views and design-this hotel is a short walk away from the Navy Pier and has a great promenade along the CHicago River. Fabulous meeting rooms and an exceptional level of staff attention. THe restaurants are great and service impeccable. The Hotel is peaceful and clean as... more

Great location - right on the Chicago River - away from the other skyscraper hotels - our room was good size, very clean and with a nice river view - Overall, a great staff - in particular I would like to point out Christy Morgan - Chief Experience Officer and Paula Fortney - Concierge for their assistance in making this... more

This is a good hotel in a good location with a good location and a good, knowledgeable staff. What was most impressive, though, was the thoughtfulness of thestaff who saw to it that we had adjoining rooms (we were travelling with two seniors). We had asked for rooms close to each other, but this was much better. We also asked... more

Booked this hotel for one night stay during the long weekend. The hotel exterior and interior are decent. Check in is not very smooth because they can not make a double bedded room availble at 3pm. Which is OK(but hard to believe with a hotel at this size) However, the issues started after I checked into my room. 1. The... more

Fantastic!!! We arrived at the Sheraton Chicago Hotel & Towers late in the evening after a long trip from Sydney, Australia. The hotel itself is top notch and the room was excellent. Clean, modern furnishings, nice bathroom, extremely comfortable, it was great value for the money paid. After a long trip we were starving so we ordered room service and... more

This was a great place to be! Great views of river and lake, walk to everything, a clean and comfortable room, and very accommodating staff. We arrived early and were checked in by 10:30 am and checked out late , effectively adding two days to our vacation. It is a large hotel but the staff works hard and takes good... more