Hotel was clean and comfortable. Could use a bit of modernization. Staff was acceptable but did not go out of their way. Concierge had a hard time recommending a place for dinner. Free wifi was nice, but parking was expensive ($28), though comparable for this part of Chicago. Location was fatastic. The hotel bar has one of the most spectacular... more

this hotel is well situated near to the Sears Tower and other places of interest. The room whilst adequate, was not serviced regularly ie our empty wine glasses not removed for 2 days. The conceirge and bell boys were friendly and helpful, the desk staff not so, they seemed to resent a Hotwire booking and when we requested to move... more

Stayed for 2 nights on the first leg of a stay in the US from the UK. Arrived early afternoon to find the allocated room was not yet ready. A quick recognition of my Platinum Status opened up quickly a Riverview room (which I haD paid for). Platinum Status also recognised with some nice extra's. The room 2101 was a... more

When we checked in, we were told since we booked through Priceline we would not be able to guarantee what we asked for. At first all they said were smoking rooms. After we explained we had a rough morning where we had something ripped off from us on the train, she seemed more sympathetic and gave us room 2316. The... more

I got a great deal but I booked directly with property 7 months prior to stay. Our room was nice enough and had a GREAT view! It was wonderful. Bathroom had peeling and stained wallpaper. It's about time for an update. Suprising that the bar, which serves food, allowed kids at 2:00 p.m. but at 4:00 p.m. when we tried... more

I stayed on business at this location. Very convenient location as it was next to Merchandise Mart. I had a nice view of the river and the accommodations were nice. Rooms were big enough to make you feel like you have some space. The parking is a little steep and I did not get a chance to eat at the... more

We booked our room through Priceline and got a weekend rate of $62 a night. When we checked in, the woman at the front desk informed us that the hotel was sold out and the only room available was a smoking room with a king sized bed. After a little pleading, a non-smoking room miraculously opened up, but it only... more

I got another great price on Priceline. Last time I stayed here I gor a fabulous room with a fantastic view of the Chicago River and the Sears Tower. Since I've seen that view, I decided to get a quiet room away from the elevator this time. Not much of a view of the "courtyard" and the top of the... more

As we have been traveling to Chicago several times now, we have tried several hotels too. This is one of the best so far. We came in by train from New York and it was only a short walk from Union Station. The hotel is on the top floors of a pretty tall building, so you have to take the... more