First off....we got our car valeted and we needed more than one luggage carrying cart, but they only allowed us to use one and we could not fit all of our luggage on it. They said that it would be no problem to later go up to our car and retrieve itmes that could not fit on the cart. Well... more

This hotel is what it is, and thats a place with great location and an older decor. Two friends and myself were here for Lollapalooza and it was a fantastic time.The front desk was great help, they got us checked in as soon as possible, we had arrived by bus at 6;30am and were checked in by 10;30am so that... more

I booked this hotel on line for my son and I and two friends who were going to Lollapalooza. The reason I booked the hotel is because of its location right across the road from Grant Park where the festival was held. A few days before our departure I went on line and read some of the dreadful reviews that... more

Even though the other reviews were not great, as a student on a budget, I decided to give this place a try. I booked it through Expedia, so could not look for other places even if I wanted to. First thing I noticed is that even though the room was supposed to be non-smoking, it smelled like someone had been... more

I stayed at the Congress Plaza Hotel July 23 -25, 2008. I was very surprized with my stay after reading all those reviews. My room was more than I expected. It was very clean and in good condition. The bath room was in excelent shape and well maintained. The AC worked very well. I would stay there again in a... more

Ok, you've read all the not-so-good reviews. Here's my take: is the hotel old, yes? Is the paper coming off the walls and you wonder will you wonder why the lamps don't work, yes? But, if you're ok with that - then stay. People like me booked this hotel for the location and because it's cheaper than most in Chicago.... more

I stayed at the Congress Hotel in June, 2008 and it was the by far the worst experience I have ever had with a hotel. My purse was stolen from the hotel room the second night of our visit. From that point on, the hotel not only refused to deal with me or the other hotel guests staying with me,... more

I booked this hotel because of its proximity to Grant Park and was very apprehensive having read the negative reviews but actually, it's not too bad. It IS being refurbished in a piecemeal way. Instead of completely finishing a set of rooms, different bits are done. The wallpaper and furniture is old fashioned but the windows are modern, the original... more

Four of us went to Chicago for the Blues Festival and picked the Congress Plaza because of it's location. We were also apprehensive after reading some of the reviews, but would agree that we were pleasantly surprised! In addition to the great location, the rooms and the hotel lobby were very clean. The hotel is old, but has a lot... more