This is a great hotel! It is within blocks of Union Station. The rooms are very clean and spacious. The hotel definitely appeared to be recently remodeled. The staff is friendly enough. There is full-service restaurant in the hotel. It is a bit pricey, but then all restaurants in downtown Chicago are. I would definitely stay there again. more

My husband and I stayed at Crowne Plaza Metro hotel the Chicago Marathon weekend (Oct 6-7, 2007) and loved our stay. I booked through a travel company for a package deal - marathon entry and hotel. It was not my first pick because of the location being west of highway 94, but it was all that was available and it... more

The hotel itself is pretty nice for an inner-city hotel. The staff is polite, although rushed. Rooms are smaller than average, probably due to being in the city. My biggest complaint is that you pay a substantial amount for the room, then have to pay another $35 to be able to park there overnight! Are you SERIOUS?!? I'm more of... more

They had my credit card on file from a previous stay and illegally charged it at a later date (months later) and will not remove the charges. The general manager Lenard is rude and doesn't not handle customers very well. I would not ever give this hotel your credit card information. more

I've stayed at this property before Crowne Plaza refurbished. It is a nice upgrade. The location is several blocks west of the loop and just at the north end of Greektown. Good food opportunities within the loop and in greektown, A Dominicks 24hour grocery store within the block (Starbucks inside). Rooms on the large side, comfortable and adequate. Immediate neighboorhood... more

I've stayed here a few times. Interior lobby area is chic and stylish as are the rooms which are clean and with very comfortable beds. Parking is expensive ($35 a night!), but I'll give you a tip - park one block down next to the Walgreens for $20 for overnight parking (no in-and-out but you can sometimes negotiate that with... more

What a fantastic hotel. Recently built and has all the amenities of an upscale hotel for a great price. Even the soap and the shower head were stellar. Front desk attendants were incredibly helpful in locating a place to eat after hours and housekeeping staff was friendly and impeccable with their detail. The entire room was clean and the bed... more

Stayed Saturday, Sunday, 15th/16th September. First time in Chicago, a great city. This hotel location is a bit out of the main city area and right next to the highway. Extremely noisy. Open your window at your peril. I have to say that the only decent staff members I came across were Mitchell the concierge and Paul the bartender who... more

Booked room at the Crowne Plaza Metro because The Allegro didin't have any rooms. On the Plus Side Room was spacious and stylishly decorated Bathroom was good sized Everything was very clean Room safe was large enough to hold laptop On the Minus Side Lots of traffic noise (all night) from the nearby highway - guests are provided ear plugs(!?!)... more