Dirty, horrible customer service and add a daily resort fee for a shuttle I never needed or saw. When I showed up, the entire staff was out front hanging out like a bunch of street kids. When I went to the reservation desk, they mosied on it at their own pace and never once smiled. They were miserable and a... more

Well where do I start? This is, quite simply, the worst hotel EVER!! We arrived after a long 9 hour flight. We saw that the advetised restaurant was closed town. The "gardens" were tatty and everything was dead. All the plants were brown and dry. There were a group of 5 youths, what we in England call "hoodies", and they... more

I booked this room for one night on cheaprooms.com. Quoted rate was $30 and since it was just me, I figured that it would suit my needs. I WAS WRONG! From the outside, it looks decent. The lobby was clean although after taking a closer look, the restaurant here is closed, so if you look in the windows where the... more

I actually cried when we arrived at this hotel it was hideous. We booked a last minute allocation on arrival to a 3 star hotel. We landed picked up our car drove to the Orlando 'Grand' Plaza and it looked ok to start with. We went in the lobby it was ok I suppose nothing special then we went in... more

My husband and I went to Orlando to spend our anniversary and valentine's weekend. When we got there, the outside looked beautiful. The lobby was perfect, the pool etc.. ONce we got in the room, a disaster!!! We tried 4 rooms!! The first one, on the bathroom floors, there were "curly hairs", the bathtub was nasty and there was a... more

We arrived and the lobby looked great, almost just like the pictures. But once we were trying to get to our room on the 3rd floor, the Elevator was broke! The stairwells to get up were locked, so we had to go through the 'Employee' Hallway to use the Employee Elevator. The carpet and walls were stained on our way... more

Hi..just a few words about this hotel we are not fussy people but when we got to the hotel . there was a huge hole in the concrete wasnt impress about that... the lobby was very gorgeous.. the grounds were not kept at all..flowers, trees, were dead.. when we got to our room the carpet was stained, the room smelled,... more

It wasn't a brilliant place and we had a water leak from above room on the last night but was dealt with very quickly but what do you expect for £20 a night however traveller beware i thought i had paid for it in full before leaving the uk but on arrival found i had to pay another $30 bit... more

Wow is all I can say. This place is a complete dump. We first arrived I noticed chunks of concrete broken off the canopy above the carport with pieces of metal trying to keep the rest from falling down. The lobby was OK but doesnt even come compare to the quality of the rooms. We walked all the way to... more