We are Starwood members and were offered an inexpensive four night stay to preview the property (complete with mandatory sales presentation). This was the first time we have ever considered this type of package and were disappointed from the moment we agreed! It took almost a full year and at least 30 plus calls to schedule dates (nothing available, computer... more

we traded our timeshare through Interval International. 2 bed/sleeps 8. (bld. 5) we had a family reunion with 2 families here and 2 families at vistana resorts (approx 2 1/2 miles away).a couple weeks before comming i called and mentioned our father who is 75 has a hard time with stairs and asked for a 1st floor room. we were... more

We stayed here as part of a time share promotion. The room was nicely decorated a nd the pool had a waterfall that my kids enjoyed. The time share people were civil as well. Check in was not timely; however, I have no other complaints. Nice property. more

Our stay was a tiny notch below excellent but still far just "above average", hence the rating of 5 stars. Starting with the wonderful aspects of this resort: the swimming pools are opened far later than in most hotels. The main, huge pool remains open till 1 AM and the more other more tranquil "key west" pool is open till... more

I stayed at the Vistana Villages for 5 nights with my husband in May 2008. The positives of the stay were: - Good accommodation (we asked to be as far away as possible from the building works) with lots of facilities - washer/dryer etc; - Nice pool - Very clean The negatives are as follows: - The hotel is actually... more

Overall the Sheraton Villages DID deliver. I rented the 1-bd villa and it was almost exactly as pictured online. The villa was clean and tidy, and my request for a location near the pool was granted. the bathroom did show some wear, but it was tolerable. The beautiful grounds and pool were BIG PLUSES++++. The negatives - the customer service... more

This is my 2nd stay at this place. We had a 2BR villa and it was nicely renovated with granite counter tops and flat screen televisons. Everything was in working order but I do have a few complaints about the resort: 1. While the villas have washers and dryers, the villa does not have a laundry basket. I called the... more

Me and my family (4 adults) stayed here for 6 nights during mid April. In the past we have stayed at the older Vistana (amongst numerous others) but decided to give this place a whirl. Our 2 bed/2 bath villa was situated in Amelia block 28 on the top floor near the end of the block. Enjoyed * Brand new... more

My wife, 2 children (1 and 2) and I stayed in a 2 bedroom in the Key West building. As a Starwood timeshare owner, the room was what I expected. However, the maintenance of the property left a lot to be desired. There was litter in the common areas (outside the elevator, on the pathways, in the flowerbeds etc.) that... more