i had been there directly....i was there bye watching the NAME - COMFORT INN and reputation of comfort inn all over in US. it was the worst experience ever i have faced. Receptionist was so rude. There was nothing like room service. Parking slots is also worst. breakfast was also not much impressive. i am sorry that i have to... more

Stopped of during our travels at Santa Cruz having not been able to book in advance at a hostel due to being fully booked. This was the first hotel we came to and looked good so we booked. Got a double bed each and it was good value. Comfortable, clean, and well air con was working fine. Walked the pleasant... more

Booked directly from the hotel website and from the reviews on trip advisor. Arrived late after spending the day in San Francisco. Was greeted by a front office attendent who apprently lacked the ability to smile or evoke any degree attempting to be welcoming. She looked up my reservation, had me fill out the registration slip, took my CC and... more

I can't actually say we stayed in our room, because there was absolutely no place to park our car - not in the tiny lot, and not on any nearby street! Unless, of course, I thought it was a good idea to give my car keys to the desk clerk to move the car out of the driveway when necessary.... more

This hotel was a great place to stay for our family while my husband was at a conference in Capitola. The kids and I walked to the beach everyday and had fun on the Boardwalk. We were able to walk downtown and the surrounding area around the hotel was fine. Other reviewers said it was awful but we had no... more

LOVED this hotel. It's a short drive from the boardwalk.. The service was great. I loved that they had internet in the office so i could check my email. The service was great and the dude behind the counter (mark was his name...I think) was pretty friendly. more

Avoid this place! I reserved a room a month in advance, and received a confirmation number. When I arrived at 4 pm, the manager explained that she had given my room away, because my credit card was refused. Even though the card worked fine, on the same day before and after she checked it, I understand that electronic glitches sometimes... more

This motel is not in a great area. (Although Santa Cruz may not have a great area!) The parking lot was very small, we had to park on the street overnight after we got back from dinner. The dinner recommendation for the mexican restaurant downtownwas good, El Palomar I believe. The room was too small for the furniture. Very uncomfortable... more

I stayed in a suite at this hotel. First off, It was a very strange shape. The room with the pull out couch was in the front and would not allow for suitcases to be pulled through with the sleeper sofa pulled out. The in room hot tub thing was nice. The TVs were pretty old. Overall the room was... more