An excellent hotel. The staff is very helpful. Upon check-in with our little todler boy, we were proposed a very nice upgrade for a small additional fee : oh boy, a suite on the executive floor. I am used to 5 star hotels all over the world, and this one makes the top of my lists. nice service all day... more

Impeccable and courteous staff who goes to great lengths to assist you in obtaining any travel information required. I was checking the weather on an impending Mt Fuji trip and the staff was very patient and the weather forecast given was very accurate. Ideally located in the heart of Tokyo with a nice view of the city. We were staying... more

I switched to stay at the Hilton in Tokyo due to I stay more in Hilton family more in the U.S. Given most of the rooms in Tokyo Hilton are renovated (except rooms on the standard Hilton Floor) so I decided to give it a try. Some earlier reviews are correct, the elevators are still v. dated. I didn't remember... more

This was my 4th stay at the Hilton Shinjuku. The rooms are very clean and well furnished. The staff is excellent. The location is close to Shinjuku train station. The only complaint would be the high prices at the in hotel restaurants. I would stay again. more

What you'd expect from a Hilton Hotel. Helpful staff and great rooms. Convenient for the underground and Shinjuku where there's an array of places to eat. I also felt very safe in the building when Tokyo was rocked by an earthquake! more

This hotel had the perfect location for our trip to Tokyo. The service was excellent. We got a free upgrade to executive floor since we were traveling with our 10yo daughter. We got full acces to the executive lounge and free hot breakfast buffé every morning. Our daughter got to play tennis (private lessons) on their roof top tennis courts... more

Great Hotel, service was excellent from the moment we arrived until we left. We got upgraded to a executive room without asking and the room was very spacious, recently renovated and one of the best beds we have ever slept in. Bathroom was nice but could be a little bit bigger. Hotel located in a great location as well. All... more

I'm a Hilton man and this one in Shinjuku hits the right notes. Really, the location is the only slight negative and that isn't so bad. (It's in west Shinjuku, while the real action in Shinjuku is over on the eastside about 15 minutes away by foot and even less by subway.) I stayed on the executive floor where the... more

We stayed at the Hilton twice in May, once in a regular room, the second time on an executive floor. ( We are gold members) We were given gratis breakfast during the first stay, which was very good, a lobby restaurant buffet on the Childrens Day holiday weekend, when there were many Japanese families staying. We had the Executive lounge... more