The hotel is better than some in Japan, but not worth the money. A lot of attitude at the front desk and kind of old surroundings. Needs some updating of the interiors. I was staying on a business trip with others, and one day a colleague disappeared with my key while planning a presentation. When I went to the front... more

From the very second one steps into this grand building you are simply treated like royalty. The service is undoubtedly the best I have ever experienced. The grandeur of the hotel is breathtaking. It is an experience in itself. It may seem dated, but it is immaculate in appearance. The rooms are very comfortable with every amenity you could possibly... more

We had great expectations from this hotel. The price, its reputation and the reviews we had read made us think that this was going to be a once in a lifetime experience. Nothing was wrong really, but we didn't have such experience. We found it to be a good hotel, very expensive, but apart from the impressive lobby we were... more

We just returned from a Cruise West tour of Japan. Our final couple of days was at the Imperial in Tokyo. This is a classic old hotel beautifuly maintained and with the most service I've ever experienced in a hotel. The other hotels we experienced in Japan were 'Okuras" and were excellent. We thought the service from them was great... more

When you stay at hotel such as the Imperial Hotel, there are just so many details you can look at and say "I wish other hotels would do this as well as the Imperial Hotel in Tokyo". From the minute you arrive at the Imperial Hotel, you are immediately taken care of. Even though we took the Airport Limousine bus... more

We stayed in this hotel with a soccer team for the intercontinental soccer cup for 6 days. Everything is 5 star, the rooms, the food, the service etc.. The best thing of the hotel is his location in the center of the city, easy to shoping, visits, dinnig and go out. We enjoyed very much our stayed here, we felt... more

Great hotel, incredibly helpful and friendly staff, very comfortable rooms. Conveniently located, in walking distance to Ginza district. more

Very nice hotel with an excellent staff. Ate at a few of the many restaurants and they were all nice. I generally avoid hotel restaurants but they all were highly recommended by the locals. In all, a great stay. more

Stayed here for 3 nights on a business trip, in the tower block. I was on the 28th floor, with a beautiful view of the city. The rooms here are a little tired, although I understand that there are some upgraded rooms elsewhere in the hotel. It is a very large hotel, so I had some trouble navigating within the... more