On my last stay I was hopeful that they would improve their service. I was wrong. The front desk are non responsive to hotel guest needs. I ALWAYS book NON-SMOKING and king size bed. My flights from the US always arrive in the morning and thus I arrive at the hotel at about 9:30 to 10:00 AM and the hotel... more

Good hotel with nice location but as said before if you are a non smoking ask for a non smoking room. The hotel is 3 blocks away from metro (Tobalada Station) and also one block from Vinos del Mundo (very nice wine store). Now, don't take the taxis offered in hotel, they are double of regular ones. If you like... more

I stayed in this hotel for 4 days whilst running a workshop in a nearby hotel. Amenities: The gym costs US$8 per day or US$15 for two days - they have a good range of cardio and weight equipment and the pool looked good but I didn't try it. I had two massages here at 20.000 pesos per hour (approx.... more

I think irrespective of where one stays, Santiago is a must-visit city. I had a great time even though I was there on a very short 2 day work trip. This hotel is in a good location as it's very close to a lot of the restraunts and therefore one has the opportunity to experiment outside the hotel. I was... more

...seems to be the atmosphere at the front desk. The first night, my closet light wouldn't turn off and kept me up all night. Turned out to be a broken microswitch in the closet door. The next morning, I discovered a leak around the toilet where water flowed while the shower was running. The water pooled and covered the entire... more

I stayed seven days in the Intercontinental for business the beginning of June, 2008. The hotel is situated close to the US Embassy, in the "Sanhattan" part of Santiago, the modern and upscale business district. I stayed in a standard double room, which was in very good condition. The furniture and bed were tastefull and comfortable. The bathroom had sepaprate... more

I stayed at Hotel Intercontinental, Santiago, Chile on May 12-13, 2008. It is in a nice location, near plenty of restaurants (try Miguel Torres restaurant around the corner). The staff were not very friendly or accomodating. They advertise a gym (on 18th floor) but did not advertise that they charge $8.00 USD per day of use. This is misleading. Also,... more

We arrived at 10.30am after a 14 hour flight. I know check in is supposed to be 3.00pm but we weren't given our rooms even then. One couple had to wait till 4.20pm. We were exhausted by then. Apart from that everything was fine. Comfortable rooms, staff always pleasant, bar/restaurant offering good menu and very good breakfast. more

Was booked into the IC Santiago as part of a business group. We were all put into the old tower, and it is VERY shabby. Worn carpet, thin sheets, greyish towels. Hot water disappeared on a random basis (no, the water didnt run cold, there just wasnt any water coming out of the hot 'tap'). I asked for it to... more