The nature of my work means I travel regularly so I am always looking for excellent places to stay to ease the stress. Unfortunately, I couldn't tick many boxes at the Diamant either for business or pleasure.
The service was casual, yet satisfactory. It's a personal preference, I know, but I really prefer the reception desk to be client oriented... more
Management response from
DiamantHotelSydney, CEO
Thank you for your comments; we are sorry your stay with us was unsatisfactory.
We strive to maintain service levels above expectations and regularly implement initiatives to increase staff focus. We do also try to infuse a sense of personality and an atmosphere of warmth within our staff culture, while of course maintaining a professional, immediate and courteous response to...