We had booked the room directly, and specifically asked if they had a large room for us with twin beds because we had a ton of luggage (did not care if rate higher). They confirmed and I called them twice to confirm size of room, obviously not expecting a palatial suite! When we got there, they gave us a room... more
Management response from
Manageress3, Manager / Direttore
To states in advances that our hotel is a small one 2 stars familiar management with only 14 standards rooms, we know that not everybody likes us, even if we always look to do the maximum for satisfy the customer’s requestes.
We absolutely can not promise one room in particular (or particular wide) but anyway the double room reserved for...