My boyfriend and I traveled to Puerto Rico to visit his parents but we wanted to get away for the weekend. This was the only place we could find with availability (even a month in advance). We were pleasantly surprised. The lobby was large and clean and the front desk personnel were helpful and friendly. We thought the room was... more

If you can, go somewhere else in the Caribbean. Ponce, as a town, is pretty awful, with nothing to see, many abandoned buildings and little to do outside of going to the beach, which definitely has some shady people loitering around. As for the hotel, I'm sure it was nice... 25 years ago. Currently, it's tired and doesn't deserve the... more

Beware. This hotel pretends to be considered 5 stars, but at best they are a 3 star with ocean view. The service ranges from OK to mediocre, and the food is very expensive. The rooms are nothing to die for, and the main lobby is way too dark considering the extremely elevated crime rate of the area. If you are... more

Just got back after 4 night stay. The hotel itself is great , exceptionally clean, well maintained and quiet. There are staff members that need to be trained in hospitality and being cordial. They have a little casino which caters mostly to locals and unfortunately theres a lot of nepotism. Customer grievances are handled hap-hazardly and unprofessionally. The wait staff... more

This is our third visit to Ponce Hilton. In addition to its excellent staff, Ponce Hilton offers many amenities at a reasonable rate. We walked around the grounds (kept very clean) in the morning and used the fitness center and the pool in the main hotel. We did not have time to use the pool at the Clubhouse, but we... more

My wife and I drove from San Juan to stay 1 night. The hotel is nice but not great. The hotel and rooms are dated modern. Our room was OK, had a fridge, loved the A/C. Being a Diamond VIP, I had a selection of chocolates and strawberry and a large bottle of Fiji water waiting. The hotel has a... more

Good rate on hotwire, not a bad place. Nothing much around it though, kind of isolated. Decent hotel, exotic looking pool. not bad. more

I was getting married at a local mansion, Castillo Serralles about 15 minutes away and felt this would be the best place to host my guests, and did not regret it. We started planning our wedding in March and had continious communication with Enid Montes in customer service. She is by far one of the most helpful persons there. She... more

I have stayed at this hotel at least 15 times and finally decided to write a review. This is nicest hotel in the area. Nice pool area . The beach area is nothing to write home about. After you leave the hotel beach area, the walk along the beach to the city park is nothing more than a garbage dump.... more