The hotel uses FALSE advertising and marketing gimmicks on its website. They use pictures of the few decent rooms they have for the terrible rooms. Management is unresponsive (or not even on duty on a Saturday night!) to any of your concerns or requests. Attendants at the check-in counter are equally unresponsive, rude and indifferent to any of your concerns... more

Dealing with reservations both on the phone and in person had to be the worst "customer service" we've ever experienced. The first room we viewed had mysterious stains on the white comforter, the toilet would not stop running nor was the tank filling with water allowing it to flush, and the ironing board and room towels were left outside the... more

The Biltmore service was Excellent more so then the bigger hotel casino's. A special thanks to Donna and John and their staff. Durning a car show and busy weekend they put out over 100 percent to insure their customers where satisfied. Even though there was a couple hang up's with my stay, Donna was extremely helpful, taking care of business... more

Stayed for one night for a day trip to Tahoe. Our room in particular was not good: on the ground floor of the motel, right by some noisy buzzing facility room and very hot. The rooms on the other floors appeared to have more luck. The motel is not actually the casino, strictly speaking. more

The Biltmore was a real disappointment. While we don't consider ourselves fussy, we do expect some basics. In this case we found dirty airless rooms, sticky carpets, a surly staff and general disrepair. The temperature in July was fine--in the 70's--,but our un-air conditioned room was boiling. Perhaps the most shocking thing was to see other people leaving their doors... more

Not as bad as some reviews say. The place is old...but you can tell it has a history. The hotel restaurant was suprisingly good. The casino was just fine and the pool was ok as well. Overall I would go back, definitely better than the Biltmore. There is access to the lake from the property, but you have to ask... more

This is not a 4 star hotel but the views of the lake and mountains more than make up for it. The decor is dated but the numerous windows make you forget about it. It also has a interesting history of Sinatra and the Rat pack owning the place. The spa is a really nice treat and not terribly expensive.... more

Wonderful cuisine! Small quiant restaurant, with unique entres. Highly recommend this place. more

I booked a room at the Cal-Nev for a friend's wedding at the Hyatt in Incline Village, NV. I wanted to save a little money becuase the rooms at the Hyatt are $300+. For $200 (I booked with gtahotels.com), the room I received was REALLY sub-par. I will mention that the bathroom was at least clean and was fairly large.... more

If you are looking for a modest size and priced hotel with great views of the lake, easy access to the road to Reno, and really nice staff this is your place. ( I think almost all the rooms have lake views but not sure-- mine did). I am not a gambler, so the small casino was not a draw... more

Stayed in the "Cottages" which are really just a bunch of extremely old motel type buildings in back of the main hotel and casino. If you're looking fo any type of view other than the parking lot, don't stay in these buildings. The building I was in (building F) was so old that it literally felt like it was going... more

This is a tired, run-down dump. Stayed here for a week for each of the last three years (company function) and would NEVER come back on my own dime. While it's true there is history and that Sinatra once owned this place in the 50's, I don't think anyone has put any money into it since. Nothing about this property... more

We had dinner at The Soule Domain on May 6, 2008. The atmosphere was very cozy and romantic. My boyfriend had the Smoked Pheasant Sausage Salad. He raved about it all dinner and said he wanted to come back to restaurant again just for that salad. For dinner, I had the Vegan Saute which was a little heavy on the... more

This place was a let-down from the moment we pulled into the carport - we couldn't even get in! The main entrance consists of two sliding glass doors, which were broken and taped off. We walked to the other side of the building - that set of doors was broken and taped off too. After a few minutes of wandering... more

I came to the Tahoe Biltmore For the first time, and the experiance I had was wonderful... my family and I came here on a budget thinking Thaoe was going to be expensive, but after all the food in the Cafe was great, and the customer service in the atmosphere was wonderful, All I can say is you get great... more

This property is under new ownership, and the new owners do not have a clue on how to treat customers. Staying here was recommended by several friends who had nice stays and great food deals. Those food deals are a thing of the past and the employees do not seem amused to be employed there. Everywhere we turned, someone was... more

no airconditioning with a squeeky very noisey fan overhead.....Like a steambath....maybe ok in the winter. I don't know....Food is OK and cheap. Casino full of house shills. Better places to go on the lake. more

You got yo see the "Indian Room" lots of neat artifacts....you can stand on a line in the middle of the place and be in California and Nevada at the same time...Used to be owned by Frank Sinatra in the old days. Pretty good casino. :o) more

I was travelling on business and found the Cal-Neva Resort online while lookinf for accomodations while on my trip. What a wonderful choice I made to stay there for the night. First, the trip into Crystal Bay from Reno was breathtaking and upon arrival at the Cal-Neva I was amazed to find this historic gem. Another reviewer hit the nail... more